Thank you for visiting and shopping at Lillian Tible official website (“Website,” “we,” “our,” or “us”). This Shipping Policy explains how we process, fulfill, and deliver orders for physical products purchased through our Website.
We are committed to ensuring that your books and related items arrive safely and promptly—so your family’s next adventure can begin without delay.
1.1 Standard Processing
Orders are typically processed within 2–5 business days after payment confirmation.
Processing time includes:
Processing times do not include weekends or public holidays.
1.2 Peak Seasons
During high-demand periods (such as holidays, book launches, promotional events, or back-to-school seasons), processing times may extend to 5–10 business days.
We appreciate your patience during busy periods and will communicate any major delays.
We currently ship to:
International shipping availability may change. If your country is not listed, please contact us before placing an order.
We partner with reputable shipping carriers to ensure reliable delivery. Shipping methods may include:
The available shipping options and estimated delivery times will be displayed at checkout.
Delivery times vary based on location and shipping method selected.
4.1 Domestic Shipping (U.S.)
4.2 International Shipping
Please note that international orders may be delayed due to customs processing.
Delivery timeframes are estimates and not guaranteed.
Shipping fees are calculated at checkout based on:
Any applicable taxes or duties are calculated separately.
From time to time, we may offer:
These promotions will be clearly stated on the Website.
After placing your order, you will receive:
The shipping confirmation email will include:
Please allow up to 24 hours for tracking information to update.
For international orders:
Customers are encouraged to check their country’s import regulations before ordering.
It is the customer’s responsibility to provide accurate shipping details at checkout.
We are not responsible for:
If you realize an error, please contact us immediately at [Insert Email Address]. We will do our best to update your order before shipment, but we cannot guarantee changes after processing begins.
9.1 Lost Packages
If tracking shows no movement or your package appears lost:
We will assist in filing a claim if necessary.
9.2 Stolen Packages
We are not responsible for packages marked “Delivered” by the carrier but reported as stolen. However, we will work with you to explore possible solutions.
Consider:
9.3 Damaged Items
If your item arrives damaged:
If approved, we will:
In certain cases, orders containing multiple items may ship separately. This may occur due to:
You will receive separate tracking information if applicable.
If you purchase a pre-order item:
Pre-order dates are estimates and may change due to production timelines.
If the Website offers digital downloads:
Please ensure your email address is correct at checkout.
We are not responsible for shipping delays caused by:
While we cannot guarantee delivery dates, we strive to communicate updates promptly.
If a package is returned to us due to:
We may:
Refunds will only be issued once the returned package is received.
Some shipping methods may include insurance coverage. Additional insurance options may be available at checkout.
If you wish to purchase additional protection, please select the appropriate option during checkout.
Whenever possible, we aim to:
We believe caring for the world we explore in our stories includes caring for the planet we live on.
Once an order has shipped:
We ship to:
Delivery times to these addresses may be longer.
For shipping-related questions, please contact:
Lyla
Lyla’s Adventures
[Mailing Address]
Lyla-adventures.com
Please include your order number for faster assistance.
